Return & Refund Policy
We want you to be completely happy with your purchase. Here's how returns work.
Return Window
You can request a return or exchange within 7 days of receiving your order. After this period, we unfortunately cannot accept returns.
ℹ️To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
How to Initiate a Return
- Contact Us: Reach out via WhatsApp or email at hello@pickncheer.cloud with your order number and reason for return.
- Provide Details: Share photos of the product and packaging if the item is damaged or defective.
- Approval: Our team will review your request and confirm if the return is approved within 24–48 hours.
- Ship It Back:Once approved, you'll receive return shipping instructions. In most cases, we arrange a pickup from your address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Processed within 5–7 business days via the original payment method.
- UPI Payments: Refunded directly to your UPI account.
- Card Payments: Refunded to the original card (may take 7–10 business days depending on your bank).
- COD Orders: Refunded via bank transfer — please provide your account details.
Exchanges
If you received a wrong or damaged item, we will replace it at no extra cost. Contact us immediately with photos of the product and packaging, and we'll arrange a replacement or refund.
Non-Returnable Items
The following items cannot be returned unless they are damaged or defective:
- Items without original tags or packaging
- Personalized or custom-made products
- Items marked as "Final Sale" or "Non-Returnable" on the product page
- Items damaged due to misuse after delivery